Upon completing your order, you will promptly receive an email confirming the order placement, indicating that we have received your order and pre-authorized your credit card for the purchase. Our next step is to contact our suppliers to confirm the item's availability and readiness for shipment. Should the item be on backorder or unavailable, we will notify you of the estimated lead time. If the provided lead time is unsatisfactory, we will cancel the pre-authorization and email you a notification.
If the item can be shipped within 5 business days, we will proceed with processing the charges and shipping your order.
Incorrect Shipping Information:
In the event of incorrect shipping information provided at checkout, we will make every effort to track down the item using our shipping partners. Please be aware that refunds and returns are not available in such cases. However, we will do our utmost to locate the item. If successful, re-shipping fees may apply.
Order Shipment:
If your order is in stock and we have successfully processed your credit card charges, the items will be shipped within five business days from the order date. You will receive tracking information via email within 24 hours of your order leaving the distribution center. Should tracking information not be received within six days of your order, please contact us at +1 (510) 906-8596. Cut off time is 4 pm EST.
Lead time is usually 5-10 business days to receive an order after purchase.
We offer free shipping on all orders and applicable items and brands within the mainland of the US (Hawaii and Alaska are exclusions).
Black Fireplace does not ship orders directly to Hawaii or Alaska. Clients needing delivery to these locations must arrange a freight forwarder and enter the forwarder’s address as the shipping address. Black Fireplace will then ship the order to the designated freight forwarder under our standard shipping terms.
Typically, orders are processed immediately upon receipt, taking approximately 1-4 business days after order confirmation, payment, and pick-up time to fulfill.
The delivery time via freight carrier may vary between 4-6 business days, depending on your location.
Shipping Concerns:
To prevent delays, frustration, and additional costs, kindly inform us of any concerns regarding the delivery to your location. It's important to note that the following situations may incur additional costs:
Charges imposed by the freight company if an 18-wheeler truck cannot access the delivery location
Restrictions on truck height or bridge laws during transportation
Road or access restrictions
Delivery requiring the use of a ferry, train, plane, or additional courier transport
Contact Information:
You can reach us using the contact methods provided below:
Company Name: D&D Eco Power Goods LLC
Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY, 82801, USA
Hours of Operation: Mon-Sat: 9:00 AM - 8:00 PM EST
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Return and Refund Policy
At D&D Eco Power Goods LLC, we strive to ensure our customers are completely satisfied with their purchases. Our return and refund policies are designed to provide a fair and transparent process based on the delivery date of your item.
Return Eligibility
You have 30 days from the delivery dateto initiate a return. To be eligible for a return, the item must meet the following conditions:
Unused and packaging intact:The item must be in its original packaging and condition.
All tags intact:Any tags must remain attached.
Proof of purchase: You will need to provide a receipt or proof of purchase.
Items that do not meet these conditions will not be accepted for return.
Circumstances Under Which Returns Are Offered
Canceling an Order:You may cancel your order before it has shipped. A 3% deductionwill apply from the total amount paid to cover platform fees.
Damaged on Arrival: If your item arrives damaged, please file the damage with the shipping carrier and contact us within 24 hours of delivery to assess the issue. We may request photos of the damage.
Faulty Manufacturing or Broken After Use:Items with manufacturing defects or that break under normal use are covered under the manufacturer's warranty. Please contact us for guidance.
Changed Your Mind:If you decide to return an item because you changed your mind, please ensure it meets the return eligibility criteria stated above.
Exchanges: To expedite an exchange, return the unwanted item first and place a new order for the desired item.
Wrong Product Received:If you receive the wrong item, please contact us immediately so we can rectify the issue.
How to Initiate a Return
To begin the return process, please follow these steps:
Contact Us:Reach out via phone at +1 (510) 906-8596, live chat on the website, or email us at hello@blackfireplace.com. You can also fill out the contact form on our website.
Provide Necessary Information:When contacting us, include:
Your order number
First and last name of the person who paid for the order
A brief description of the issue
Photos of the product (if applicable, especially for damaged items)
Return Authorization:You will receive a return authorization from our team. Please note that returns without prior authorization will not be accepted.
Shipping Instructions: Upon approval, it’s the customer's responsibility to obtain a return shipping label and receive instructions from the manufacturer on where to send the package.
Return Shipping:Customers are responsible for return shipping costs, even if the return is due to a damaged or incorrect item.
Refund Policy
We prioritize customer satisfaction and aim to provide a seamless refund experience. This refund policy is based on the delivery date of your item to ensure fairness in the return process.
Circumstances Under Which Refunds Are Offered
If the Products Never Arrived: If your order does not arrive within the expected delivery timeframe, please contact us. We will investigate the issue with the carrier and, if confirmed as lost, process a full refund.
Damaged on Arrival: If your item arrives damaged, please notify us within 24 hours of delivery. We may ask for photographs of the damage to facilitate the refund process. Once approved, you will receive a full refund.
Faulty Manufacturing or Broken After Use: Items that exhibit manufacturing defects or break under normal use are covered under our warranty. Please reach out to us with details of the issue, including photos. If the item is confirmed faulty, you will be eligible for a full refund or replacement, depending on your preference.
Changed Their Mind:If you decide to return an item because you changed your mind, it must be returned in its original, unused condition, following the return policy guidelines. Once the return is approved, you will receive a refund, minus any applicable restocking fees.
Wrong Product Received: If you receive an incorrect item, contact us immediately. We will provide instructions for returning the wrong product, and once received, you will be eligible for a full refund or exchange for the correct item.
When to Expect a Refund
Refunds will be processed based on the delivery date of the product. Once the manufacturer receives and inspects your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through your original payment method, typically within 10 days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Additional Information
Return Window Extension: The return window is extended to 35 days during the following periods:
Orders between Nov 25, 2024 and Nov 30, 2024
Orders between Dec 25, 2024 and Dec 31, 2024
Restocking Fee: Returns not related to damaged items may incur a 25% restocking fee.
Refund Processing Time:The processing time for refunds is approximately 10 days from receipt of the returned item.
Contact Information
For any questions or concerns regarding our return or refund policy, please do not hesitate to contact us:
Company Name: D&D Eco Power Goods LLC
Address:1309 Coffeen Avenue STE 1200, Sheridan, WY, 82801, USA
The Cove Collection: Contemporary Elegance for Outdoor Spaces
The Cove Collection enhances any modern outdoor setting with its sleek design and premium materials. The fire bowls are available in three stunning finishes: Black Supercast Concrete, White Supercast Concrete, and Natural Grey Supercast Concrete, each highlighting the beauty of the 30" Round Stainless Steel Crystal Fire Plus Burner.
The organic and natural concrete appearance ensures every fire bowl is one-of-a-kind, with unique color variations and wear that add character and charm to your outdoor space.
Ignition Options
This fire pit offers two ignition systems for convenience and versatility:
Push Button Spark Ignition: Provides simple and reliable operation with a manual control valve for adjustable flame height.
Automated DSI System(upgrade option): Allows for complete electronic control via a wall switch or remote control, offering advanced ease of use.
FEATURES
30" Round Crystal Fire Plus Burner – Provides 90,000 BTUs of heat for a warm, inviting ambiance.
Grey Glass Burner Cover Included – Protects the burner when not in use.
Propane Setup – Designed for liquid propane but can be easily converted to natural gas using the included conversion kit.
UL Listed and Made in the USA – Ensures top-tier safety and quality standards.
Ignition Options:
Manual Ignition with a battery-operated sparker (standard).
Direct Spark Automatic Ignition (upgrade available).
Important Safety Notice:
Always remove the burner cover before lighting or operating the burner.
Warning: This product may expose you to chemicals such as Carbon Monoxide and Benzene, which are known to the State of California to cause cancer or reproductive harm. Visit Proposition 65 Warnings for more details.
Additional Notes
Optional Accessories (sold separately):
Tumbled or Black Lava Rock
Glass Wind Guard
Protective Cover
Remote Control for Direct Spark Automatic Ignition
Compatibility:
The base does not accommodate a standard 20 lb. propane tank.
Enhance your outdoor gatherings with the Cove Fire Bowl, a blend of modern design, exceptional performance, and safety-focused features.
Dimensions
30" Natural Grey Cove Gas Fire Pit Bowl
30" Black Cove Gas Fire Pit Bowl / 30" White Cove Gas Fire Pit Bowl
Upon completing your order, you will promptly receive an email confirming the order placement, indicating that we have received your order and pre-authorized your credit card for the purchase. Our next step is to contact our suppliers to confirm the item's availability and readiness for shipment. Should the item be on backorder or unavailable, we will notify you of the estimated lead time. If the provided lead time is unsatisfactory, we will cancel the pre-authorization and email you a notification.
If the item can be shipped within 5 business days, we will proceed with processing the charges and shipping your order.
Incorrect Shipping Information:
In the event of incorrect shipping information provided at checkout, we will make every effort to track down the item using our shipping partners. Please be aware that refunds and returns are not available in such cases. However, we will do our utmost to locate the item. If successful, re-shipping fees may apply.
Order Shipment:
If your order is in stock and we have successfully processed your credit card charges, the items will be shipped within five business days from the order date. You will receive tracking information via email within 24 hours of your order leaving the distribution center. Should tracking information not be received within six days of your order, please contact us at +1 (510) 906-8596. Cut off time is 4 pm EST.
Lead time is usually 5-10 business days to receive an order after purchase.
We offer free shipping on all orders and applicable items and brands within the mainland of the US (Hawaii and Alaska are exclusions).
Black Fireplace does not ship orders directly to Hawaii or Alaska. Clients needing delivery to these locations must arrange a freight forwarder and enter the forwarder’s address as the shipping address. Black Fireplace will then ship the order to the designated freight forwarder under our standard shipping terms.
Typically, orders are processed immediately upon receipt, taking approximately 1-4 business days after order confirmation, payment, and pick-up time to fulfill.
The delivery time via freight carrier may vary between 4-6 business days, depending on your location.
Shipping Concerns:
To prevent delays, frustration, and additional costs, kindly inform us of any concerns regarding the delivery to your location. It's important to note that the following situations may incur additional costs:
Charges imposed by the freight company if an 18-wheeler truck cannot access the delivery location
Restrictions on truck height or bridge laws during transportation
Road or access restrictions
Delivery requiring the use of a ferry, train, plane, or additional courier transport
Contact Information:
You can reach us using the contact methods provided below:
Company Name: D&D Eco Power Goods LLC
Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY, 82801, USA
Hours of Operation: Mon-Sat: 9:00 AM - 8:00 PM EST
Return and Refund Policy
At D&D Eco Power Goods LLC, we strive to ensure our customers are completely satisfied with their purchases. Our return and refund policies are designed to provide a fair and transparent process based on the delivery date of your item.
Return Eligibility
You have 30 days from the delivery dateto initiate a return. To be eligible for a return, the item must meet the following conditions:
Unused and packaging intact:The item must be in its original packaging and condition.
All tags intact:Any tags must remain attached.
Proof of purchase: You will need to provide a receipt or proof of purchase.
Items that do not meet these conditions will not be accepted for return.
Circumstances Under Which Returns Are Offered
Canceling an Order:You may cancel your order before it has shipped. A 3% deductionwill apply from the total amount paid to cover platform fees.
Damaged on Arrival: If your item arrives damaged, please file the damage with the shipping carrier and contact us within 24 hours of delivery to assess the issue. We may request photos of the damage.
Faulty Manufacturing or Broken After Use:Items with manufacturing defects or that break under normal use are covered under the manufacturer's warranty. Please contact us for guidance.
Changed Your Mind:If you decide to return an item because you changed your mind, please ensure it meets the return eligibility criteria stated above.
Exchanges: To expedite an exchange, return the unwanted item first and place a new order for the desired item.
Wrong Product Received:If you receive the wrong item, please contact us immediately so we can rectify the issue.
How to Initiate a Return
To begin the return process, please follow these steps:
Contact Us:Reach out via phone at +1 (510) 906-8596, live chat on the website, or email us at hello@blackfireplace.com. You can also fill out the contact form on our website.
Provide Necessary Information:When contacting us, include:
Your order number
First and last name of the person who paid for the order
A brief description of the issue
Photos of the product (if applicable, especially for damaged items)
Return Authorization:You will receive a return authorization from our team. Please note that returns without prior authorization will not be accepted.
Shipping Instructions: Upon approval, it’s the customer's responsibility to obtain a return shipping label and receive instructions from the manufacturer on where to send the package.
Return Shipping:Customers are responsible for return shipping costs, even if the return is due to a damaged or incorrect item.
Refund Policy
We prioritize customer satisfaction and aim to provide a seamless refund experience. This refund policy is based on the delivery date of your item to ensure fairness in the return process.
Circumstances Under Which Refunds Are Offered
If the Products Never Arrived: If your order does not arrive within the expected delivery timeframe, please contact us. We will investigate the issue with the carrier and, if confirmed as lost, process a full refund.
Damaged on Arrival: If your item arrives damaged, please notify us within 24 hours of delivery. We may ask for photographs of the damage to facilitate the refund process. Once approved, you will receive a full refund.
Faulty Manufacturing or Broken After Use: Items that exhibit manufacturing defects or break under normal use are covered under our warranty. Please reach out to us with details of the issue, including photos. If the item is confirmed faulty, you will be eligible for a full refund or replacement, depending on your preference.
Changed Their Mind:If you decide to return an item because you changed your mind, it must be returned in its original, unused condition, following the return policy guidelines. Once the return is approved, you will receive a refund, minus any applicable restocking fees.
Wrong Product Received: If you receive an incorrect item, contact us immediately. We will provide instructions for returning the wrong product, and once received, you will be eligible for a full refund or exchange for the correct item.
When to Expect a Refund
Refunds will be processed based on the delivery date of the product. Once the manufacturer receives and inspects your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through your original payment method, typically within 10 days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Additional Information
Return Window Extension: The return window is extended to 35 days during the following periods:
Orders between Nov 25, 2024 and Nov 30, 2024
Orders between Dec 25, 2024 and Dec 31, 2024
Restocking Fee: Returns not related to damaged items may incur a 25% restocking fee.
Refund Processing Time:The processing time for refunds is approximately 10 days from receipt of the returned item.
Contact Information
For any questions or concerns regarding our return or refund policy, please do not hesitate to contact us:
Company Name: D&D Eco Power Goods LLC
Address:1309 Coffeen Avenue STE 1200, Sheridan, WY, 82801, USA
Hours of Operation: Mon-Sat: 9:00 AM - 8:00 PM EST
DISCLAIMER
Last updated November 04, 2024
WEBSITE DISCLAIMER
The information provided by D&D Eco Power Goods LLC ("we," "us," or "our") on https://blackfireplace.com/ (the "Site") is for general informational purposes only. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.
EXTERNAL LINKS DISCLAIMER
The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
TESTIMONIALS DISCLAIMER
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
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